shared staff for software support
Is there a way that we could share expertise in software to expand the depth of support available?
In addition to enterprise systems like the LMS, we need to provide support for desktop applications. I doubt that shared support for MS Office makes sense, but I do think that shared support for specialized academic software might. How many of us have an expert in Mathematica or TeX on our staff, or even someone who can provide good support for commonly used statistics packages?
Ganesan Ravishanker commented
I heard a presentation by Smith and Lafayette at the NERCOMP annual conference on some 7 colleges doing something like this for Moodle that was piloted using a NITLE funding. That would be a good model to follow. It requires participants to take ownership for various aspects of development and support which benefits all participants.